Support

How can we help?

Report an issue

Please include your device model, iOS version, PlaceKeeper version, and the steps that led to the issue. Screenshots can help; remove personal information you do not want to share.

Location and maps

PlaceKeeper uses location for the map, saving your current location, and nearby searches. You can review the app’s location permission in your device’s Settings. Map content, geocoding, Look Around, and directions use Apple services and may require an internet connection.

Saved places, groups, and queries

Your saved places, groups, and queries are stored locally on your device. Take care before deleting the app or its data, as locally stored content may be lost.

Subscriptions and billing

Apple processes payments, and RevenueCat manages subscription entitlements. Manage or cancel your subscription through your Apple account’s subscription settings. For a missing entitlement, contact support with a description of the issue. Never send your password or payment card details.

Privacy and terms

Read our Privacy Policy for details about data handling and our Terms of Use for subscription and licensing information.